JHU Benefits Site - Provider Contacts

Provider Contacts

Below you’ll find contact information for each of our benefit plan vendors and administrators.

  Benefit Plan Contact Phone Number Call For...
 
Medical CareFirst BlueCross®
BlueShield®


Adult Biennial Eye Exam
1-877-691-5856


410-614-TEST
General customer service


To schedule eye exam appointments
EHP


MultiPlan’s PHCS
Healthy Directions
410-424-4450 or
1-800-261-2393

1-866-980-7427
General customer service


National physician network (outside of Maryland)
Kaiser Permanente 1-800-777-7902 General customer service
BlueChoice 1-877-691-5856 General customer service
Express Scripts Prescription Drug 1-800-336-3862 General customer service
Dental CareFirst BlueCross®
BlueShield®
1-877-691-5856 General customer service and to find an in-network dentist
Cigna 1-888-336-8258 General customer service
United Concordia 1-866-357-3304 For more information BEFORE enrolled in plan
1-800-332-0366 For more information when enrolled in plan, to find an in-network dentist, and for claims service
Flexible Spending
Accounts
WageWorks 1-877-924-3967 General customer service and for claim service
Life Insurance MetLife 1-800-523-2894 General customer service
Personal Accident
Insurance
Association Insurers Agency 1-800-626-2427 General customer service and for claim service
Dependent Life
Insurance
MetLife 1-800-523-2894 General customer service
Group Travel
Insurance
The Hartford 1-800-303-9744 General customer service
Disability The Hartford 1-800-303-9744 General customer service
Retirement American Century 1-800-345-2021 General customer service
1-888-345-7654 With Web Support
Fidelity 1-800-343-0860 General customer service
TIAA-CREF 1-888-200-4074 General customer service
VALIC 1-800-448-2542 General customer service
Vanguard 1-800-523-1036 General customer service
Support Staff Pension Plan Prudential 1-877-778-2100 General customer service
Group Long Term Care CNA 1-800-528-4582 General customer service
Voluntary Benefits Mercer Voluntary Benefits 1-866-795-9362 Enrollment/General customer service
United Healthcare Voluntary Vision 1-800-638-3120 Claims service and plan coverage
Work, Life and
Engagement
JHU Office of Work, Life and Engagement 443-997-7000 More information about programs
Faculty and Staff Assistance Plan FASAP 443-997-7000 Assistance with personal problems, family issues, etc.
Pre-Tax Commuting to Work Program WageWorks 1-877-924-3967 General customer service and for Claims Service
COBRA CONEXIS 1-877-722-2667 General customer service