Frequently Asked Questions and the Answers
Q: Can I make changed to my benefits during the year?
A: Generally, you can only enroll in or change your benefits during the annual enrollment period. Occasionally, you or one of your dependents may have a personal situation that affects you benefits coverage (called a family status change). If you experience a family status change you may be eligible to make changes in your coverage.
A family status change is when:
- your dependent's eligibility status changes
- your number of dependents changes
- you spouse gains new benefits
You should notify the Benefits Service Center nearest you within 30 days of when that change occurred and submit documents to support your claim. After your claim is approved, you will be given a Personal Benefit Election Form to make the changes. These changes will become effective retroactively.
Q: Who should I contact if I have a problem with a medical, dental, or other insurance claim or provider?
A: Your first step is to contact the plan's service center directly. If problems or questions cannot be resolved at this level, call the Benefits Service Center nearest you.
Q: Where can I get information on stock investment plans and stock performance?
A: You can directly contact your investment company from the numbers listed below or clock on their names to view their websites.
- TIAA-CREF 1-800-842-2776
- VALIC 1-800-448-2542
- Fidelity Investments 1-800-343-0860
- Vanguard 1-800-523-1036
- American Century 1-800-826-8383
Q: If I am not able to work due to an accident or illness, or a family member's accident or illness, who should I contact?
A: You should contact your supervisor as soon as possible. If you are ill or have had an accident, see Short-Term Disability.
Q: If I lose my job, how soon will I receive my COBRA information?
A: If you leave the University in good standing (not including improper behavior) you will be offered COBRA. After processing the necessary payroll form, the Benefits office will inform the COBRA administrator of the coverage loss. Then, COBRA information will be sent by the COBRA administrator to your home address.
Q: Most frequently asked Medco questions.
A: Medco FAQ